Customer Service Fail

[batskeets]

Running out of heating oil suuucks. I don't recommend it. ;p We ran out sometime on Wednesday, and the guy is supposed to bring more oil today.

The idiotic part is, when we scheduled with the guy, we asked for a ballpark estimate of when they would be coming to the house. They said they COULDN'T GIVE US ONE. There are 8 hours in a standard business day, is it really that hard to narrow it down even a little? Even, "sometime in the afternoon," would be better than just, "Friday," for monkey's sake.

I am going to be PISSED if they don't show up today.

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Also, I have to relate this phone call from the other day:

CUSTOMER SERVICE LADY: (updating our business' contact information) ...and I have your address down as [address here], is that correct?

ME: Oh, I'd better update that! The new address is #### SE 70th Avenue...

CUSTOMER SERVICE LADY: (to self) #... #... #... #... (to me) Okay, go ahead?

ME: SE 70th Avenue...

CUSTOMER SERVICE LADY: (to self) Southeast... (sounds of her hunting and pecking for all nine letters of "Southeast" on her keyboard, instead of the "SE" abbreviation)

(to me) Okay, can you spell that for me?

ME: Um... 70th? As in, the number 70?

CUSTOMER SERVICE LADY: Oh, okay! (types a little) So that's #### Southeast Seventy Avenue...

ME: (facepalm)

Call me crazy, but as far as street addresses go, ours is about as easy as it gets! How could this dingbat could completely misinterpret it? I didn't hear a crazy accent, so she doesn't even have the English as a Second Language excuse.

The mind, it reels.

Comments

[drjeff.livejournal.com]

So, you do know you can pour diesel in there, right? I wish I'd known that last year when we ran out during snowpocalypse.

[skeets.livejournal.com]

I think I'd heard that before, but had since forgotten. Thanks for the reminder!

[drjeff.livejournal.com]

Apparently the diesel you put in your car is dyed green (it's true, I've seen it while pouring it into my heating oil tank!) so it can be taxed differently than heating oil. That's really the only marked difference. I just go to Chevron and bu 5 gallons of biodiesel to tide me over. Works like a champ.

[bellybalt.livejournal.com]

Ever think that maybe its YOU with the crazy accent? HMMMM????


Me neither.

[gmendel.livejournal.com]

Maybe she was trying to spell "seventyith" avenue.